I really don't mind staying late to help a patient out. I know there are emergencies and unforseen circumstances that might preclude one from being able to make it to the Pharmacy on time...sick children, emergency room visit, dental agony...you get the picture. There is only one day I cannot stay late - Sunday night...I have to pick my daughter up. So (as Murphy's Law would dictate) Sunday night is the night that I get to deal with the worst patients...I dread it...in fact, I start gearing up for the random asshole at about 5:30pm. Last night was no exception...
Picture this...a perfect Sunday...nice patients all day, drive-thru is broken (ha ha ha!), paperwork is getting caught up and relatively low script volume...ahhhhhhh...harmony.... Then at about 5:55pm "White Trash" arrives. Now, White Trash called me at about 3pm to request a refill on her sleeping pill (yes...I know...she waited until we were almost closed to come get it)...what she didn't request was a change in quantity from her last fill (I should have known this you know...osmosis...)... So White Trash arrives and starts yelling (and I mean yelling) at my Assistant because she wanted more this time than she got the last time. I intervene and explain to White Trash that we can fill the remaining tablets but that it won't be ready until the next morning as we are closing. You can imagine her delight! She storms off to talk to one of the castrated members of management in the store. My staff and I pack up but before we can escape she returns for more (this is where it gets fun)... White Trash starts yelling at me again (and I think this is when she really realized that her behavior wasn't going to get her one damn thing from me) telling me I "fucked up" and that now she's going to "have to pay for my fuck up"...I let her rant...a crowd is forming... When she pauses (I assume to inhale so she can continue) I speak to her in an almost inaudible voice and say, "I'm not going to argue with you or entertain this conversation with you any further...the remaining amount of your prescription will be ready tomorrow around 11:00"...and then I walked away. She just couldn't help herself...she had to chase after me and scream, "You're a fucking bitch!" The best part was watching her husband/boyfriend observe White Trash in action while he held their toddler...I couldn't tell if the look on his face was horror or embarassment.
I chose to go back into the Pharmacy before I left and canceled her refill for the following day; she can transfer her remaining prescriptions to her Pharmacy of choice.
So...White Trash...in the words of Donald Trump - "YOU'RE FIRED!"
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oh my gosh, i would never be able to do that, canceling her refill i mean. I am a new pharmacist working for cvs and i have to be nice to all customers, no matter how unreasonable or how much of an asshole they are, i have to grin it and bare it or else they complain to corporate and i get a reprimand. It happened with this one guy even though i was as nice and calm as possible with him when he was complaining about some BS that wasn't our fault, too long of a story to post.
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