So I get a call from this physician, let's call him The King. The King is pissed because the day prior his MA called twice to speak to the Pharmacist to give a verbal prescription but was instructed to leave a message or send a fax as the Pharmacist was with patients. Now, I'm doing 450 to 500 a day folks...my recorder line takes messages and has a phone tree that gives you the option to do so...USE IT SO I DON'T HAVE TO BE INTERRUPTED EVERY 5 DAMN SECONDS!! I explain to The King that offices do have the aforementioned options which serves to further infuriate him. The King tells me that my staff is incompetent to take prescriptions in any fashion other than verbally and repeating back to his MA. Now I'm insulted. Then The King tells me that if my pharmacy cannot adhere to HIS policy that he will instruct his patients to take their prescriptions elsewhere and that from this point on he will not authorize refills to our pharmacy. I know, I know...you're thinking "what an ass"....THERE'S MORE...
Later that day I receive a fax from The King. The King is sending me a sample notice to be posted in his office informing his patients that he is no longer doing business with my pharmacy. He goes on to accuse me of things I didn't even say. I was amused...not because I was being slandered, but because he wrote it in such a fit that he misspelled and had some serious grammar faux-pauxs. I know, I know...you're thinking "I was right! What an ass"...but wait....THERE'S MORE....
The following day I receive a fax from The King that is a copy of the letter he sent to the Corporate Office of the company I work for. I couldn't help but giggle...more grammar and spelling issues. I didn't dignify either letter with a response...in fact I left his fax in our computer so that every time one of his patients requests a refill it will be automatically generated to his office. I can't wait for the denials to roll in. I can't wait to let his patients know...yes, you guessed it..."what an ass" he is.
hee hee hee hee hee hee hee hee
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1 comment:
You should of told him that he can't tell his patients were to get their prescriptions filled, because that is illegal... And denying them for such cause would also be illegal...
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