I received your fax clarifying the prescription for the patient that you originally called in on my voice mail. I also noticed the small note in the upper right corner saying that I had not been nice to you.
Pursuant to your faxed note, I would like to apologize for calling you back to get clarification on the name of the drug, quantity, patient name and date of birth as well as prescriber information; it was never my intent to offend you by making you responsible for the lacking information. In retrospect, I was probably a little impatient after being placed on hold for seven minutes only to find you didn't have any answers for me - I should be more understanding of your work load as the 400+ prescriptions I am responsible for each day is probably a pittance compared to having to sit behind a desk and be cute and perky all day. I would also like to apologize for not understanding your accent through your gum smacking.
I hope you'll accept this letter, fingernail file and pack of gum as apology.