So...the patient showed up today and I told him everything. He was shocked and apologized for getting sucked in. Can I just tell you how satisfying it was to tell him the WHOLE story? Finally one of those bitchy Nurses gets her due (sorry to you sweet Nurses out there...I know you're not all bad...).
...and yes, I am calling Monday to see if Crystal is still employed....YATCH.
Sunday, June 21, 2009
Saturday, June 20, 2009
Totally true...I SWEAR!
Okay...settle in...this is a bit long, but worth the read... If this hadn't happened to me I wouldn't believe it so don't feel bad if you have to comment me and ask..."Are you fucking kidding me?"...
Here goes...
On Friday we had a patient call asking about his medication that was supposed to be called or faxed in to us...he's a new patient. We had nothing on file, sent or called in. He was mad (I know, I know...it's my fault...). About 45 minutes later my tech, Mary (yes that's her name...I wrote it...so ease up when you're reading it Mary...there are lots of people named Mary...it's not like I posted your fingerprint!!), says "There's a rude nurse on the line asking for a Pharmacist". I pick up the line and Mary is right, the nurse is really rude...and PSYCHO! The nurses name is Crystal (yes that's her real name too...). Crystal tells me that my tech is incompetent and so am I and that is why we work where we do...then tells me she's going to give me a prescription for a patient and she wants it filled right and soon because he is going to be there that evening. This is how the rest of our conversations (yes...that is plural...) went:
Me - Don't insult my staff or the company I work for.
Crystal - Just take the prescription - it's for...
Me - (interrupting)...Did you hear what I said?
Crystal - Shut the fuck up and take the prescription you...CLICK (that's me hanging up)
...about 5 minutes later Crystal calls back...I answer (lucky me)...
Crystal - I want to speak to the Store Manager.
Me - (pretending I don't know who she is) I'm sorry, you've reached the Pharmacy and we have dedicated lines...you'll have to call the store.
Crystal - Who is this?
Me - (I give her my name)
Crystal - You hung up on me! I want to speak with the Store Manager!! (yelling)
Me - Yes I did because of your language. You can call the store and speak to the Manager as much as you want but he has no authority in my Pharmacy.
Crystal - Give me the number.
Me - I'm sorry, I don't have that number...but I'm sure you can get it from 411.
Crystal - I'm gonna fucking CLICK (that's me hanging up)
...so...now I'm annoyed (I was entertained a little at first)...and I page the Physician...
...about 2 minutes later I get a call from an Assistant Manager in the store...
Assistant Manager - Hey, I've got some Doctor on line 2 that wants the name and number of your boss.
Me - Really (this must be the Doc I paged...)? Transfer him back.
Assistant Manager - Okay.
Assistant Manager - He doesn't want to talk to you...
Me - I paged him to call me...
...my tech interrupts me to tell me there's a Doctor holding for me...says he was paged...
Me - (to Assistant Manager)...hold on...
Me - (to Doctor holding on our line) How may I help you?
....now it gets juicy...
The Doctor on my Pharmacy line is the one I paged...the person saying he's the Doctor on line 2 in the store is the person Crystal had call in to impersonate the Doctor she works for. YES! I SHIT YOU NOT!!! (...Jerry Springer is coming to mind right about now...). So the real Doctor and I have a little chat...he gets to find out what his nurse has been up to. You can imagine his delight at having someone impersonating him. He apologizes multiple times. I think he was really embarrassed. He tells me that he thinks she has gone home for the day but will address it on Monday immediately. About this time a fax comes through for the patient Crystal was calling me about...hot off the press...so I tell the Doctor "No, I think she is still there because I just received a fax from her for your patient." Now he's really pissed because he had written it that morning... He abruptly ends our call with another apology and thanks saying that he's going to call the back line to his office...
Can I get a poll from you readers? Who thinks Crystal is going to have a job after Monday?
Here goes...
On Friday we had a patient call asking about his medication that was supposed to be called or faxed in to us...he's a new patient. We had nothing on file, sent or called in. He was mad (I know, I know...it's my fault...). About 45 minutes later my tech, Mary (yes that's her name...I wrote it...so ease up when you're reading it Mary...there are lots of people named Mary...it's not like I posted your fingerprint!!), says "There's a rude nurse on the line asking for a Pharmacist". I pick up the line and Mary is right, the nurse is really rude...and PSYCHO! The nurses name is Crystal (yes that's her real name too...). Crystal tells me that my tech is incompetent and so am I and that is why we work where we do...then tells me she's going to give me a prescription for a patient and she wants it filled right and soon because he is going to be there that evening. This is how the rest of our conversations (yes...that is plural...) went:
Me - Don't insult my staff or the company I work for.
Crystal - Just take the prescription - it's for...
Me - (interrupting)...Did you hear what I said?
Crystal - Shut the fuck up and take the prescription you...CLICK (that's me hanging up)
...about 5 minutes later Crystal calls back...I answer (lucky me)...
Crystal - I want to speak to the Store Manager.
Me - (pretending I don't know who she is) I'm sorry, you've reached the Pharmacy and we have dedicated lines...you'll have to call the store.
Crystal - Who is this?
Me - (I give her my name)
Crystal - You hung up on me! I want to speak with the Store Manager!! (yelling)
Me - Yes I did because of your language. You can call the store and speak to the Manager as much as you want but he has no authority in my Pharmacy.
Crystal - Give me the number.
Me - I'm sorry, I don't have that number...but I'm sure you can get it from 411.
Crystal - I'm gonna fucking CLICK (that's me hanging up)
...so...now I'm annoyed (I was entertained a little at first)...and I page the Physician...
...about 2 minutes later I get a call from an Assistant Manager in the store...
Assistant Manager - Hey, I've got some Doctor on line 2 that wants the name and number of your boss.
Me - Really (this must be the Doc I paged...)? Transfer him back.
Assistant Manager - Okay.
Assistant Manager - He doesn't want to talk to you...
Me - I paged him to call me...
...my tech interrupts me to tell me there's a Doctor holding for me...says he was paged...
Me - (to Assistant Manager)...hold on...
Me - (to Doctor holding on our line) How may I help you?
....now it gets juicy...
The Doctor on my Pharmacy line is the one I paged...the person saying he's the Doctor on line 2 in the store is the person Crystal had call in to impersonate the Doctor she works for. YES! I SHIT YOU NOT!!! (...Jerry Springer is coming to mind right about now...). So the real Doctor and I have a little chat...he gets to find out what his nurse has been up to. You can imagine his delight at having someone impersonating him. He apologizes multiple times. I think he was really embarrassed. He tells me that he thinks she has gone home for the day but will address it on Monday immediately. About this time a fax comes through for the patient Crystal was calling me about...hot off the press...so I tell the Doctor "No, I think she is still there because I just received a fax from her for your patient." Now he's really pissed because he had written it that morning... He abruptly ends our call with another apology and thanks saying that he's going to call the back line to his office...
Can I get a poll from you readers? Who thinks Crystal is going to have a job after Monday?
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